AIHL AUTOS REPAIR CENTRE (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.aihlautos.co.uk or use our services. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

Last updated: February 15, 2026

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

•Request a quote or book a service
•Contact us via phone, email, or contact form
•Make a payment for services
•Subscribe to our newsletter or marketing communications
•Submit feedback or reviews

This information may include: name, email address, phone number, postal address, vehicle registration details, payment information, and any other information you choose to provide.

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing actions, including:

•IP address and browser type
•Operating system and device information
•Pages viewed and time spent on pages
•Referring website addresses
•Cookies and similar tracking technologies (see Section 6)

1.3 Insurance and Third-Party Information

If you make an insurance claim through us, we may collect information from your insurance provider, including policy details, claim reference numbers, and authorisation for repairs.

2. How We Use Your Information

We use the information we collect for the following purposes:

•To provide, operate, and maintain our repair services
•To process quotes, bookings, and payments
•To communicate with you about your vehicle repairs and service appointments
•To liaise with insurance companies on your behalf
•To send service updates, confirmations, and administrative messages
•To respond to your enquiries and provide customer support
•To improve our website and services
•To send promotional materials and marketing communications (with your consent)
•To comply with legal obligations and enforce our Terms of Service
•To detect, prevent, and address fraud or security issues

3. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data on the following legal bases:

•Contractual Necessity: To fulfil our service agreement with you (e.g., performing repairs, processing payments)
•Legitimate Interests: To improve our services, communicate with customers, and operate our business efficiently
•Consent: For marketing communications and non-essential cookies (you may withdraw consent at any time)
•Legal Obligation: To comply with UK laws, regulations, and legal proceedings

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as payment processors, email marketing services, and website hosting providers. These providers are contractually obligated to protect your data and use it only for the purposes we specify.

4.2 Insurance Companies

If you make an insurance claim through us, we will share relevant repair details, estimates, and vehicle information with your insurance provider to process your claim.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner, subject to the same privacy protections outlined in this policy.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include secure servers, encryption, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

•Remember your preferences and settings
•Analyse website traffic and usage patterns
•Improve website functionality and user experience
•Deliver targeted advertising (with your consent)

You can control cookie preferences through your browser settings. Please note that disabling cookies may affect website functionality.

7. Your Rights Under GDPR

If you are a resident of the UK or European Economic Area (EEA), you have the following rights regarding your personal data:

•Right of Access: Request a copy of the personal data we hold about you
•Right to Rectification: Request correction of inaccurate or incomplete data
•Right to Erasure: Request deletion of your personal data (subject to legal obligations)
•Right to Restrict Processing: Request limitation on how we use your data
•Right to Data Portability: Request transfer of your data to another service provider
•Right to Object: Object to processing based on legitimate interests or for marketing purposes
•Right to Withdraw Consent: Withdraw consent for data processing at any time (does not affect prior lawful processing)

To exercise any of these rights, please contact us using the details in Section 11. We will respond to your request within one month.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Repair records and invoices are typically retained for 7 years to comply with UK tax and accounting regulations. Marketing data is retained until you withdraw consent or request deletion.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information promptly.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

AIHL AUTOS REPAIR CENTRE

Address: Arnison Avenue, High Wycombe, HP13 6DD

Phone: 01494 256 560

Email: contact@aihlautos.co.uk

Website: www.aihlautos.co.uk

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will notify you of any material changes by posting the updated policy on our website with a revised “Last Updated” date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

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Privacy Policy

How we collect, use, and protect your personal information